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Complaints, Concerns and Feedback

If you would like to make a complaint, raise concern or provide feedback About any aspect of our service please write to:

The Butterfly Hospice Trust

Rowan Way


PE21 9DH


Or email


You will receive a response within 5 working days. Any complaint involving direct nursing care will be forwarded to Lincolnshire Community Health Care nursing team who will also issue a response within 5 working days.


Butterfly Hospice Trusts’ full complaints procedure is available on request. If you would like a copy of this please email us at:


Please be assured that your personal details will only be used in connection with the matter you are raising in accordance with our Data Protection Policy. 

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