Donations and Collections
We accept a variety of donations from clothing, books and toys to electronics, furniture and mobile phones. You can drop off donations at your local shop, alternatively, we also offer a free collection service, where appropriate.
At The Butterfly Hospice Trust, we rely on the generosity and kindness of our supporters which enables us to provide exceptional care to those who need it most. Whether it's donating in person or booking a free collection, there are many ways you can show your support and make a difference to the lives of those we serve.
Donating in person is a great way to support The Butterfly Hospice Trust. You can bring your items to your local retail store or our Furniture Warehouse and Donation Centre, where they will be processed and prepared for sale in our stores. We accept a wide range of items, including clothing, accessories, books, furniture and homeware. Please take a look at our list of items we can and cannot accept via donation, to ensure your items are suitable.
If you have larger items or a bulk collection that you would like to donate, such as furniture, you can book a free collection using the form below. Our team will come to your home, at a time that's convenient for you and collect your items.
We appreciate your support, and we hope this page will provide you with all the information.
What We Can/Cannot Accept
Pet Policy for Upholstered Furniture Donations
To protect our customers and meet hygiene standards, we are unable to accept sofas or upholstered furniture from homes where pets are kept.
Even where pets are not allowed on the furniture itself, pet hair and allergens can still transfer onto and underneath items without owners realising. As donated furniture is rehomed with other families, we have to ensure items are suitable for resale and considerate of customers with allergies or sensitivities.
Smoking Policy for Donations
We are unable to accept donations from homes where smoking takes place inside the property.
Smoke odours and residue can remain on furniture, clothing, soft furnishings and other donated items, and these are often difficult to remove completely. To ensure donated items are suitable for resale, we are unable to collect or accept donations from smoking households.
We appreciate your understanding and support.